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A Letter From The President Dear Homeowner, Unfortunately, we’ve all heard the horror stories about home improvement gone bad—unfinished projects, shoddy workmanship, longer-thanexpected project durations, final bills that come in higher than the quote, and more. We’ve always done a good job and treated our customers Industry Standards Weren’t Tough Enough I wanted to find a way to educate consumers about how to choose a home improvement contractor. There are no industry standards — anybody with a trowel and pickup truck can be a contractor. That’s why I’ve pioneered a set of standards called the Code of Ethics & Competency for Contractors. The Code calls for contractors to uphold a high set of standards that will allow you to judge BEFOREHAND whether or not a contractor is likely to do the job right. This guide specifies those standards. Before you hire any company to work on your home, make sure you consult this guide and INSIST that the company comply with EVERY SINGLE STANDARD in this book. If you do, chances are excellent you’ll get exactly what you want out of your project.
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